This article is published in English.
Practical notes: Designing Our Multi-Agent Online Shopping Platform: Why One
Operable walkthrough of Practical notes: Designing Our Multi-Agent Online Shopping Platform: Why One: contracts, checks, and drop-in code slots for teams shipping this pattern.
This walkthrough rebuilds the path from raw materials to a working system for: Designing Our Multi-Agent Online Shopping Platform: Why One Big Chatbot Isn’t Enough?. The focus is operable steps, explicit checks, and code that you can drop into a repo without guessing intent. For the Overview stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
1. The “God-Prompt” Trap
When working through the 1 The God-Prompt Trap stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Cache stable system instructions and tool schemas. Re-sending identical preamble is a common source of burn.
Math and Logic Errors
When working through the Math and Logic Errors stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node.
Prompt Bloat & High Latency
When working through the Prompt Bloat High Latency stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Cache stable system instructions and tool schemas. Re-sending identical preamble is a common source of burn. When working through the Prompt Bloat High Latency stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
Fragile Multi-Step State
The Fragile Multi-Step State stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Separate chunking policy from retrieval policy. Changing one should not force a rewrite of the other when quality metrics move.
2. Our Core Principle: Let the AI Understand. Let the Code Decide.
The 2 Our Core Principle stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts.
"I'd like to return that TV."
↓AI interprets the request ↓return_order(order_id="101") ↓Backend checks return policy ↓Deterministic result
An Important Distinction
The An Important Distinction stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts. The An Important Distinction stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
3. What the Shopping Assistant Actually Does
For the 3 What the Shopping stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness.
1. Product Search
For the 1 Product Search stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness.
2. Cart Management
For the 2 Cart Management stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness. For the 2 Cart Management stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
3. Order Tracking
When working through the 3 Order Tracking stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node.
4. Order Cancellation
When working through the 4 Order Cancellation stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node.
5. Customer Feedback
When working through the 5 Customer Feedback stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node. When working through the 5 Customer Feedback stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
6. Store Assistance
The 6 Store Assistance stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts.
4. Let’s Follow a Real Conversation
The 4 Let s Follow stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts.
Step 1 — Product Search
The Step 1 Product Search stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts. The Step 1 Product Search stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
Identifies Intent
↓
search_product
↓
Queries Product Tool
↓
Formats top matches
↓
Saves products to Product Context
Step 2 — Context Resolution & Cart Management
For the Step 2 Context Resolution stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness.
"the first one"
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Product Context
│
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ProBook 15
│
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Product ID: 101
│
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Cart Tool
│
▼
Deterministic Total
Step 3 — Starting a Cancellation Flow
For the Step 3 Starting a stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness.
Identifies Intent
↓
cancel_order
↓
Checks order status
↓
Order = Processing
↓
Cancellation is allowed
↓
Save cancellation state
↓
Awaiting Cancellation Reason
Step 4 — Completing the Multi-Turn Workflow
For the Step 4 Completing the stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness. For the Step 4 Completing the stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
Incoming Message
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Is there an active workflow?
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YES
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Cancellation Workflow
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Treat message as cancellation reason
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Execute cancellation
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Update database
This Is Where the Modular Design Starts to Matter
When working through the This Is Where the stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node.
5. How We Divided Responsibilities: Conceptual Architecture
When working through the 5 How We Divided stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node.
1. Conversation Layer
When working through the 1 Conversation Layer stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Checkpoint after expensive steps. Resume should not re-bill the same LLM call when an operator retries a later node. When working through the 1 Conversation Layer stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
2. Conversation State
The 2 Conversation State stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts.
3. Intent Router
The 3 Intent Router stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts.
4. Specialized Workflows
The 4 Specialized Workflows stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Keep graph state flat and typed. Nested blobs hide which node wrote which field and break resume after interrupts. The 4 Specialized Workflows stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.
5. Tools & Data Layer
For the 5 Tools Data Layer stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Authenticate at the gateway and re-authorize at the data plane. A bearer token alone is not a tenancy boundary.
6. Under the Hood: The Complete Multi-Agent Workflow
For the 6 Under the Hood stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness.
Two Design Decisions That Make This Architecture Work
For the Two Design Decisions That stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Put human approval on edges that spend money or change production data. Compile-time wiring does not equal business completeness.
Isolated Context
Product Context
├── Product ID
├── Product Name
├── Price
└── Display Position
Backend Decoupling
Local Test Backend
OR
MCP E-Commerce Backend
7. Why This Matters for Engineering Teams
1. Easier Debugging
2. Parallel Development
3. Testable Business Logic
4. Clean Extensibility
New Intent
↓
New Workflow
↓
New Tools
↓
Backend Integration