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Services

Operator software,
from brief to plant

Discovery, integration and the operator layer for solar, BESS, EV charging and video. Send the brief. Estimate within 24 hours.

Raccoon engineer presenting four service tiles for web, AI, integrations and localization
Service lines

Ten ways we engage

Most engagements combine two or three of these. Each one names who it is for, so you can tell quickly whether it describes your situation.

Product Discovery

Scoping workshops, user research, technical feasibility and a prioritised backlog before a line of code is written.

For: Teams with a problem to solve, not yet a spec.

UX Design

Information architecture, wireframes and high-fidelity prototypes for data-heavy interfaces — dashboards, control rooms, operator tools.

For: Products where clarity of information is the core UX challenge.

Web Development

React 19 / TypeScript front-ends with SSR, real-time data, complex state and test coverage on critical paths. Node.js back-ends built for production from day one.

For: Applications that need to be fast, reliable and maintainable.

Mobile Development

Cross-platform mobile apps sharing business logic with the web front-end. Platform-native performance where it matters.

For: Field operators, driver apps, consumer-facing tools.

System Integration

Connecting industrial protocols (Modbus, OCPP, IEC 61850, OPC-UA), third-party APIs and legacy systems into a coherent data layer.

For: Energy, EV and IoT products that talk to hardware.

Architecture Modernisation

Strangler-fig rewrites, monolith decomposition and cloud migration — without stopping the existing system. Clear reversibility at every step.

For: Legacy codebases that are slowing the team down.

Cloud Optimisation

Right-sizing, reserved capacity planning, on-prem ↔ cloud migration and observability instrumentation to find where the spend actually goes.

For: Teams with runaway cloud bills or unclear cost attribution.

Dedicated Teams

A focused engineering unit embedded in your organisation — same time zone, same Slack, same standards. Not body-shopping; domain-aware engineers.

For: Companies that need sustained capacity without hiring overhead.

Technical Audit

Independent review of architecture, codebase quality, security posture and operational readiness. Findings ranked by risk and effort.

For: Before a major investment, acquisition, or scaling phase.

Support & Evolution

Ongoing engineering partnership after delivery: performance monitoring, feature additions, dependency upgrades and incident response.

For: Production systems that need to keep improving.
Automation and AI in operations

Custom software and AI inside real business processes

We take on projects from a single integration to a multi-year platform. Size is not the limit; an unclear goal is. Every project starts with discovery that defines the process, the data, who signs off and how acceptance is measured.

Complex and custom systems

New products, rewrites of legacy systems and platforms with many user roles. Discovery fixes scope and risks first, then delivery runs in short releases with automated tests on critical paths and agreed support after launch.

Integrations and ETL

Pipelines that collect data from APIs, files, portals and devices, clean and deduplicate it, and load it where people work. Each source has its own adapter, schedule and log, so one failure does not stop the rest.

Example: Grant Radar case →

Document workflows and RAG

Search and answers over your own documents, classification of incoming requests, data extraction from forms and contracts, and automatic translation. Answers link to their source so people can check them.

Example: IT demand monitor case →

Back office, CRM and ERP

Order, invoice, approval and inventory flows built around the process you already run, with roles, an audit trail and exports for finance. We connect to existing ERP and accounting systems instead of replacing them by default.

Production and field processes

Operator dashboards, equipment telemetry, shift reports and alerts for plants, energy sites and service teams. Data from controllers and sensors arrives over industrial protocols and is shown in real time.

AI where it pays off

We start with one process that has a measurable cost, such as manual sorting, copy-paste between systems or slow answers to customers. A model is added only where rules are not enough, and it can run locally when data must stay in-house.

Local AI for finance data →

Boundaries we agree before building

People stay in control

Decisions with money, legal or safety impact go to a person for approval. The system shows why it suggested something and keeps a log of every automated action.

Security and data

Role-based access, secrets out of code, personal data minimised, and a clear answer to where each piece of data is stored and which model sees it.

Acceptance you can measure

Before work starts we agree on metrics such as processing time per document, share of cases handled without manual rework, error rate against a checked sample, and uptime. Results are reported against that baseline, not promised in advance.

Context

Services applied to industries

Each service line has a different shape depending on the domain. System Integration for an EV charging platform means OCPP and OCPI. For a BESS operator it means Modbus and IEC 61850. The industry pages describe the domain-specific form each service takes.

Multilingual websites

One website in 5–12 languages, equally easy to use in each

Translating the text is the easy part. Visitors leave when the menu, search, a form error or the checkout falls back to English. We adapt the whole path and measure it per language. The scenarios below describe typical scope, not client results.

Raccoon pointing at a ring of speech bubbles, one for each language of a website

B2B product catalogue in 5–6 languages

Distributors and engineers compare specifications in their own language. We localise navigation, product filters, datasheet pages, quote request forms and validation messages, with units and number formats for each market.

Scope: catalogue, filters, quote form, SEO for each language

Online store in 8–10 languages

Shoppers give up when search does not understand their words, or when checkout shows prices and dates in an unfamiliar format. We localise search synonyms, product content, cart and checkout errors, delivery and returns help, currencies and dates.

Scope: search, product pages, checkout, help pages

Booking or content site in 10–12 languages

Guests and readers arrive from search in many languages and often switch language during a visit. Switching keeps them on the same page and at the same booking step, and the help section and confirmation emails come in the chosen language.

Scope: booking flow, articles, emails, hreflang

How the adaptation works

Language follows the visitor

Changing language keeps the current page, filters and form input. The first choice comes from the browser, is remembered on return visits and can be changed from any page.

Every version is found in search

Each language gets its own URL, translated titles and descriptions, hreflang links and a sitemap, so people land on a version they can read.

Retention is measured, not promised

We set up funnels for each language: landing page exits, searches with no results, form completion, checkout or booking steps and returning visitors. The weakest language shows up in the data, and that is where we start.

FAQ

How engagements work

Send the brief. We read the domain, the constraint and the deadline, then return a 24h estimate within one business day — before anyone writes a contract for the full build.
Both. Product discovery, design, implementation, integration, cloud work, audits and long-term support are separate lines. The mix depends on whether you need a system built or a team embedded.
The same lines look different in each domain. Integration for EV charging is OCPP and OCPI; for BESS it is Modbus and IEC 61850. The industry pages show the domain-specific form.
Within one business day. Every message is read by the engineering team, not a sales sequence.

Send the brief. Estimate in 24 hours.

Tell us what is running and what is failing. We suggest the engagement and reply within one business day.