Practical notes: Part II — When RAG Returns Nothing

Use this as an operator-facing rebuild of the ideas in “Part II — When RAG Returns Nothing”: clear stages, ordered code slots, and recovery notes that survive a handoff.

How to Debug and Fix Empty Retrieval in AI Systems

The How to Debug and stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph. Separate chunking policy from retrieval policy. Changing one should not force a rewrite of the other when quality metrics move.

1. Start With Indexing and Embeddings

The 1 Start With Indexing stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Document the happy path and the recovery path together. Retries, human gates, and dead-letter handling are part of the product, not later polish. Separate chunking policy from retrieval policy. Changing one should not force a rewrite of the other when quality metrics move.

2. Check Thresholds, Score Semantics, and Filters

The 2 Check Thresholds Score stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline. Separate chunking policy from retrieval policy. Changing one should not force a rewrite of the other when quality metrics move.

results = vector_store.search(query_embedding, top_k=10)
for r in results:
    print(r.score, r.metadata.get('source'))

3. Check Query Rewriting and Chunk Quality

The 3 Check Query Rewriting stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Separate chunking policy from retrieval policy. Changing one should not force a rewrite of the other when quality metrics move.

4. Use Hybrid Retrieval for Better Recall

The 4 Use Hybrid Retrieval stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Separate chunking policy from retrieval policy. Changing one should not force a rewrite of the other when quality metrics move. The 4 Use Hybrid Retrieval stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Document the happy path and the recovery path together. Retries, human gates, and dead-letter handling are part of the product, not later polish.

5. Retrieve Broadly, Then Rerank

For the 5 Retrieve Broadly Then stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline. Cite the passages that actually grounded the answer. Without citations, operators cannot tell hallucination from an indexing gap.

6. Expand the Query and Build an Explicit Fallback Path

For the 6 Expand the Query stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Treat this stage as a contract between inputs and validated outputs. Name the artifacts, define success checks, and refuse silent partial completion. Cite the passages that actually grounded the answer. Without citations, operators cannot tell hallucination from an indexing gap.

docs = retrieve(query)
if not useful(docs): docs = retrieve(expand(query), hybrid=True)
if not useful(docs): return ask_for_clarification_or_no_answer()

7. A More Resilient Production Architecture

For the 7 A More Resilient stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments. Cite the passages that actually grounded the answer. Without citations, operators cannot tell hallucination from an indexing gap. For the 7 A More Resilient stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Document the happy path and the recovery path together. Retries, human gates, and dead-letter handling are part of the product, not later polish.

8. Make Retrieval Observable

When working through the 8 Make Retrieval Observable stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline. Measure recall on a fixed question set before tuning prompts. Prompt churn rarely fixes a weak retrieval surface.

log({
  'query': query, 'rewritten': rewritten_query, 'filters': filters,
  'candidate_count': len(raw_results), 'scores': scores,
  'selected_chunk_ids': selected_ids, 'fallback': fallback_stage
})

Operational checklist

When working through the Operational checklist stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest.

Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph.

Measure recall on a fixed question set before tuning prompts. Prompt churn rarely fixes a weak retrieval surface.

Pin dependency versions and record the image digest that ran the demo. Reproducibility beats tribal knowledge.

Document the happy path and the recovery path together. Retries, human gates, and dead-letter handling are part of the product, not later polish.

Measure recall on a fixed question set before tuning prompts. Prompt churn rarely fixes a weak retrieval surface.

Before promoting the stack, freeze versions, capture a golden transcript for the critical path, and confirm rollback steps. Shared environments need rate limits, tenancy checks, and a clear owner for secret rotation. Prefer boring reliability over clever one-off demos.

Batch note for 429668e62b58: keep provider keys out of the repo, set a per-session token ceiling, and store transcripts next to the eval fixtures so later model swaps stay comparable.

For the hardening note 0 stage, define the inputs, the owner of the step, and the exit criteria before changing code. Operators should be able to re-run the step from a known checkpoint without guessing hidden state. Keep configuration outside application code. Environment files, secret stores, and feature flags belong in one place operators can audit without reading the whole graph.

Hardening detail 0/735: measure wall time, error class, and token spend for this note, then decide whether to keep the change based on a fixed question set rather than anecdote.

When working through the hardening note 1 stage, write down the contract first: required inputs, success signal, and what happens on partial failure. That checklist keeps later code changes honest. Prefer small, testable units over sprawling scripts. When a step fails, the failure should point at a single responsibility rather than a tangled pipeline.

Hardening detail 1/735: measure wall time, error class, and token spend for this note, then decide whether to keep the change based on a fixed question set rather than anecdote.

The hardening note 2 stage works best when treated as a measurable surface. Capture one golden transcript, one failure case, and the rollback note before expanding scope. Record timings and token or query cost next to functional results. Cost visibility early prevents surprise bills when the path moves from demo to shared environments.

Hardening detail 2/735: measure wall time, error class, and token spend for this note, then decide whether to keep the change based on a fixed question set rather than anecdote.