Services / Forward-deployed engineering

Engineer on your side

An engineer inside your process,
from first interview to production

For 2–6 weeks our engineer works with the people who do the work: learns the process and its exceptions, builds a tool on your real data and stays until it runs every day.

Raccoon engineer at a client's desk with a laptop, sticky notes and a floating process diagram
Engagement

Four phases, one owner

The same engineer does the discovery, writes the code and answers for the result. You see working software every week, not a status report.

01 · Week 1

Discovery

Interviews with the team, a walk through real documents, spreadsheets and systems, and a written map of the process with the exceptions that break automation.

02 · Week 2

Prototype on real data

A working tool on a sample of your records within days. People click it, point out what is wrong, and the scope is set by evidence instead of guesses.

03 · Weeks 3–5

Production

Access control, error handling, logs, monitoring, a test set that runs on every change and a review step where a person approves uncertain results.

04 · Week 6 and after

Handover and support

Documentation, a short training for the team and an agreed way to report problems. Support continues monthly if you need it.

First two weeks

Discovery and prototype at a fixed price

The price is agreed before we start. After two weeks you have a process map, a prototype on your data and an estimate for production, including what should not be automated. Then you decide whether to continue.

Ask for a quote
Fit

When this format works and when it does not

Good fit

A repetitive process takes hours every week, data sits in several systems and files, a chatbot demo already exists but fails on real cases, and nobody in-house knows both the business and the code.

Poor fit

The process changes every month, nobody on your side can spend a few hours a week answering questions, or an off-the-shelf tool already does the job. In that case we will say so.

FAQ

About forward-deployed engineering

No. Most of the work is remote, with regular calls and screen sharing. On-site days can be agreed when the process is easier to understand in person.
You do. The code, the test set and the documentation are handed over, and the tool runs in your infrastructure or in an environment you choose.
One person who knows the process and can answer questions a few hours a week, access to sample data, and someone who decides what goes to production.
Then we say it after two weeks, with the reasons. Sometimes a simpler script, a form or a change in the process gives more than a model.

Have a process that eats hours every week?

Describe it in a few sentences: who does it, which documents and systems are involved. We reply within one business day.