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Rewrites on React, Node.js, TypeScript and AI. A translated body is shown when it exists. If it does not, you see the English text and a note that says so.
Tagged: customer-support
NOVA : trier des tickets avec Jev, des règles Python et un agent LangChain
Un assistant de support de niveau 1 qui sépare l'analyse du ticket avec Jev, les règles métier en Python et la rédaction d'un brouillon par un agent LangChain.
10 min readBuild ShopBot: a LangGraph Support Agent With Memory, Tools and Refund Approval
Build a customer support agent in LangGraph module by module: state, tools, nodes, routing, rolling summaries and an interrupt that waits for refund approval.
18 min readAI Voice Agents Explained: How They Work, Where They Fit and Where They Fail
AI voice agents explained: the five-stage call flow, nine building blocks, use cases, six tests for buyers, known limits, compliance duties and the KPIs.
24 min readA Local Support Agent With SmolLM3: Think Mode, Tools and Guardrails
Running a 3B model on a laptop as a support agent: when to use think or no_think, how tool calling works, and the guards that stop placeholder tool calls.
9 min readPractical notes: What Does GPT-5.5 Mean for AI Agents and Customer Support
Operable walkthrough of Practical notes: What Does GPT-5.5 Mean for AI Agents and Customer Support: contracts, checks, and drop-in code slots for teams shipping this pattern.
7 min read
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